Troubleshooting & Security
Declined transactions, pending charges, refunds, disputes, freezing your card, and keeping your account safe.
By Rajani1 author7 articles
- Why was my card transaction declined?Common decline reasons and how to fix them.
- My transaction is pending or not showing upUnderstanding pending charges, holds, and missing transactions.
- How long do refunds take?How long refunds take and what to do if one hasn't arrived.
- How do I dispute a charge on my KOSH Card?Step-by-step process for disputing an incorrect or unauthorised charge.
- Why does the merchant name or amount look wrong?Why a merchant name, location, or amount might look unfamiliar.
- Lost or stolen card? Freeze it instantlyFreeze instantly from the app, then order a replacement.
- Card security & reporting suspicious activityHow your card is protected, and how to report suspicious activity.