Declines are frustrating. Here's how to figure out what happened. You can see the decline reason for any transaction directly in your dashboard.
Common reasons
Insufficient balance: the purchase amount plus any applicable fees exceeds your card balance. Top up and try again.
Restricted merchant: some merchant categories are blocked for regulatory or risk reasons.
Country restrictions: transactions from certain regions may be blocked based on local regulations.
Incorrect card details: a wrong card number, expiry, CVV, or billing address entered at checkout.
Security check failed: the payment verification step wasn't completed, or the transaction was flagged as unusual.
Is there a fee for declined transactions?
No. There are currently no charges for declined transactions.
Still stuck?
If your balance is sufficient and the merchant isn't restricted but you're still being declined, contact us via in-app chat or [email protected] with the transaction date, amount, and merchant name. We'll look into it right away.