If your card is lost, stolen, or you see activity you don't recognise, act fast. Freezing takes seconds.
Freeze your card instantly
Open the Cards section in your KOSH app and tap Freeze. All new transactions are blocked immediately. You can unfreeze anytime. Freezing is completely reversible, so when in doubt, freeze first and investigate after.
If your card is lost or stolen
Freeze the card immediately from the app.
Review your recent transactions for anything you didn't make.
Contact us via in-app chat or [email protected] to deactivate the card permanently and order a replacement.
If you spot unauthorised charges
Freeze the card, then follow the steps in how to dispute a charge. Your remaining balance stays safe in your account. Freezing or replacing the card doesn't affect your funds.
