KYC approvals are typically completed within 1–2 business days. If your KYC has been showing KYC In Review for more than 3 business days with no update, there are a few things to check first before reaching out.
Check these first
Check your registered email inbox carefully — this is the most important step. Our onboarding team may have already reached out asking for additional documents or clarification. Check your spam and promotions folders as well, as these emails sometimes land there
Make sure your documents were fully submitted — if your session was interrupted, your submission may not have completed
Make sure the name on your documents matches exactly across all submitted files — a mismatch is one of the most common reasons for delays
Understanding where you are in the process
Your dashboard will always show one of these statuses:
Status | What it means |
KYC In Progress | Your initial details have been verified — complete your document submission and liveness check to move forward |
KYC In Review | Your documents are submitted and under review — no action needed from you |
KYC Approved | Your account is fully verified and ready to use |
Re-KYC Required | You need to restart your KYC — check your dashboard and email for the reason |
KYC Rejected | Your KYC has been rejected — check your dashboard for the reason |
If your status has been KYC In Review for more than 3 business days, the review is taking longer than usual and our team needs to look into it.
Still no update after 3 business days?
Before reaching out, do one final check — go through your registered email inbox one more time, including spam. If there is genuinely no communication from our team and your status has not changed, email us at [email protected] with your registered email address and our team will prioritise looking into your application.
KYC timelines may vary depending on document quality, jurisdiction, and regulatory requirements. If your documents required re-submission or your KYC was restarted at any point, the overall timeline will be longer.