You can close your KOSH account and request deletion of your data. Individual users can do this directly in the app. Business accounts, and anyone who can't access the app, can send a request by email.
Before you request closure
Account closure cannot be processed if your account has either of the following:
Pending balance: your KOSH wallet must have a zero balance. Withdraw all funds before requesting closure.
Active compliance holds: if your account is under compliance review, a transaction hold, or a pending investigation, it cannot be closed until those matters are fully resolved. Our team will notify you once your account is clear.
For individual users: close your account in the app
Open the KOSH app and tap your profile icon at the top left.
Tap Profile details.
Scroll down and tap Delete account.
Follow the on-screen steps to confirm.
For business accounts, or if you can't access the app: request by email
Email [email protected] from your registered email address. This lets us verify that you are the legitimate account holder.
Include the following in your email:
Your full registered name
Your registered email address
Confirmation that your balance is zero and there are no holds on your account
Whether you are requesting account closure only, or full data deletion under applicable privacy regulations
What happens next
Our team will review your request and confirm that all conditions are met. You will receive a confirmation email once your account has been successfully closed. If there are any pending issues that need to be resolved first, we will inform you and guide you on next steps. Account deletion may take up to 10 to 15 business days.
Once your account has been deleted, you will not be able to open a new account with the same credentials. If you apply with the same email address, mobile number, or other credentials, your application will be automatically rejected.
Data deletion
If you wish to have your personal data deleted in line with applicable privacy regulations such as GDPR or India's DPDP Act, please make this explicit in your request. Note that certain records may be required to be retained for regulatory and compliance purposes even after account closure.